Late and No-Show Appointment Policy Form

Late and No-Show Appointment Policy

At Hart Animal Clinic, our goal is to provide high-quality veterinary care in a compassionate and timely manner. As our practice continues to grow, late arrivals and missed appointments can prevent other patients from receiving the care they need.

A strong veterinary-client relationship is built on mutual trust and respect. We make every effort to stay on schedule and kindly ask that you extend the same courtesy. If you need to cancel or reschedule an appointment, we request that you provide at least 24 business hours' notice. Appointments may be canceled or rescheduled through our electronic reminders (email or text) or by calling our office.

Appointments rescheduled with less than 24 business hours' notice may be subject to a $25 non-refundable rescheduling fee. Similar policies are common among medical and veterinary practices.

We strive to remain on schedule for every appointment. However, even one late arrival can affect the entire day's schedule and reduce the quality of care provided to all patients.

Clients arriving 10 minutes or more after their scheduled appointment time may:

• Be asked to reschedule their appointment; or
• Be charged a $25 late-arrival fee.

Appointment No-Show Policy:

A no-show occurs when a client misses a scheduled appointment without providing prior notice.

First Occurrence

We understand that emergencies and unexpected situations arise. A reminder will be provided regarding the importance of notifying the clinic in advance if you need to cancel or reschedule future appointments.

Second Occurrence

A missed appointment fee equal to the cost of the exam will be charged when the appointment is rescheduled.

• This fee must be paid before scheduling or receiving any additional services or products.
• The fee does not apply toward future services.

Third Occurrence

A non-refundable prepayment equal to the exam fee will be required to reserve future appointments.

Surgical Services No-Show Policy:

A no-show for a surgical or dental procedure occurs when an appointment is missed without providing at least 24 business hours' notice.

In such cases:

• A $150 missed procedure fee may be charged to your account.
• The fee must be paid before any future services can be scheduled.
• The fee does not apply toward the cost of future procedures.

Rescheduling Surgical or Dental Procedures

When rescheduling a surgical or dental appointment after a no-show:

• A minimum deposit of $500 is required to reserve a future appointment.
• The deposit is non-refundable if the appointment is missed or rescheduled a second time.
• Otherwise, the deposit will be applied toward the cost of the procedure.

Policy Updates

Hart Animal Clinic reserves the right to modify these policies at any time. Clients will be notified of any changes when they take effect.

Acknowledgment & Authorization